YOUTH IN CRISIS CAN CALL:            585-271-7670          1-888-617-KIDS


Emergency Shelter

The Center for Youth’s 24-hour Emergency Shelter, The Center House, serves nearly 300 youth in Monroe County each year. A shelter is a place where homeless and runaway youth who have few options can feel heard and respected and find safe housing. The Center is welcoming to all youth and strives to provide services that are respectful of the many cultural, ethnic, religious, and LGBT identities youth represent.

Staff provides nonjudgmental and individualized support to help youth reunite with their families or find an alternative, stable living arrangements.

Who We Serve

The 13-bed shelter serves youth, 12-18 years old, for up to 30 days. It is free, confidential and voluntary. For youth between 12 and 15 years old, it is the only free and voluntary option in the Rochester community.

How to Access the Shelter

The location of the shelter is confidential. Youth can access shelter services in a variety of different ways:

  • Call our 24-hour hotline at (585) 271-7670 or visit The Center for Youth (905 Monroe Ave., Rochester, NY 14620.)
  • Visit a Safe Place site
  • Connect with a member of our Street Outreach team
  • Talk to a school counselor

What to Expect

Each young person first meets with one of our counselors to discuss whether the emergency shelter is appropriate and necessary. The Center for Youth counselors assist youth in finding natural supports within their family, encourage family counseling and provide resources and referrals whenever possible. Emergency Shelter may become an option for youth who:

  • voluntarily request shelter;
  • are unable to immediately reconcile with a family member or caregiver;
  • and want to actively address their situation.

All youth who stay at the shelter must sign the Client Rights and Responsibilities Agreement.

We provide for each youth’s basic needs, including nutritional meals, clothing and hygiene items; transportation and arrangements for continued school attendance or employment; an allowance through an in-house work incentive program; and attention to medical needs.

Counseling, case management, and prevention education services are provided to assist youth in problem-solving, action planning and skill building.

Host Homes

In some cases, youth will be placed into one of our host homes in Monroe County. Each host family is screened, trained and New York State Certified.